ParkJili Privacy Policy

1. Overview

ParkJili is an online gaming and sports betting platform serving players across the Philippines. Because we handle real money transactions and account data, your privacy isn't just a checkbox for us — it directly affects the security of your account and your funds.

This policy is designed to be straightforward. We'll tell you exactly what data we collect, why we collect it, who we share it with, and what you can do if you want us to stop using it. If something here is unclear, feel free to reach out to our support team before proceeding.

2. What We Collect

When you use ParkJili, we collect the following categories of personal information:

Registration & Account Information

• Full legal name
• Date of birth (for age verification — must be 21+)
• Email address and mobile number
• Username and encrypted password
• Residential address

Identity Verification (KYC)

• Government-issued photo ID (PhilSys ID, passport, or driver's license)
• Proof of address documentation
• Selfie or facial verification image where required

Financial Information

• Deposit and withdrawal transaction records (amounts, dates, methods)
• Philippine bank account details or e-wallet reference identifiers used for transactions
• Transaction history within the platform

Device & Usage Data

• IP address and approximate location
• Device type, operating system, and browser version
• Pages visited, time spent, and features used within the platform
• Login timestamps and session duration

Data Category	Examples	Primary Purpose
Account Data	Name, email, mobile number	Account management & communication
Identity (KYC)	Government ID, selfie	Age & identity verification
Financial Data	Transaction records, e-wallet references	Payment processing & fraud prevention
Device & Usage	IP address, browser, session logs	Security monitoring & platform improvement

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not use your information in ways that go beyond what is described here. The main reasons we process your personal data are:

• Account creation and management — to set up your account, keep it secure, and send you important account notifications via email or SMS.
• Identity and age verification — to confirm that you are at least 21 years old and are who you say you are, in line with our Responsible Gaming commitments.
• Processing deposits and withdrawals — to handle your transactions in Philippine Peso (₱) through supported local payment methods including bank transfers and e-wallets.
• Platform security and fraud prevention — to detect suspicious activity, protect your funds, and maintain the integrity of the platform for all players.
• Customer support — to respond to your queries, resolve disputes, and improve the overall support experience.
• Legal and compliance obligations — to meet any applicable legal requirements related to record-keeping, anti-money laundering, and identity verification.
• Platform improvement — to understand how players use ParkJili so we can fix issues, improve features, and build a better experience over time.
• Promotional communications — to send you relevant offers and updates if you have opted in to receive them. You can opt out at any time.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party providers who help us operate the platform — for example, payment processors, KYC verification services, and cloud hosting providers. These partners are bound by data processing agreements and are only permitted to use your data for the specific service they provide to us.

Legal Requirements

If we are legally required to disclose your information — for example, in response to a valid court order or government request — we will comply with applicable Philippine law. Where possible and permitted, we will notify you of such a request.

Business Transfers

In the unlikely event that ParkJili undergoes a merger, acquisition, or asset transfer, your personal data may be part of the transferred assets. You will be notified via email or a prominent notice on the platform before any such transfer occurs.

5. Cookies & Tracking

ParkJili uses cookies and similar tracking technologies to keep your session active, remember your preferences, and understand how the platform is being used. Here is what we use and why:

• Essential cookies — required for the platform to function. These cannot be disabled without breaking core features like login and payment flow.
• Session cookies — temporary cookies that expire when you close your browser. They keep you logged in during your current visit.
• Analytics cookies — help us understand page traffic and usage patterns so we can improve the platform. These do not identify you personally.
• Security cookies — used to detect and prevent fraudulent login attempts and protect your account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of ParkJili.

6. Data Security

We take the security of your personal data seriously. ParkJili uses a combination of technical and organisational measures to protect your information, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of passwords and sensitive account credentials
• Multi-factor authentication (MFA) and OTP verification for account access and withdrawals
• Regular security audits and vulnerability assessments of our platform infrastructure
• Strict internal access controls — only authorised staff can access personal data, and only when necessary for their role

While we do everything reasonable to protect your data, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your ParkJili account and to never share your login credentials with anyone.

7. Data Retention

We keep your personal data for as long as your account is active or as needed to fulfil the purposes outlined in this policy. Specifically:

• Account and transaction records are retained for a minimum period required by applicable financial and legal regulations.
• KYC documents are kept for the duration of your account and for a reasonable period after closure, as required by anti-money laundering obligations.
• Support chat logs and email correspondence are retained for quality assurance and dispute resolution purposes.
• Analytics and usage data are stored in anonymised or aggregated form after your account is closed.

When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule.

8. Your Rights

As a player based in the Philippines, you have the following rights over your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your information is inaccurate or incomplete, you can ask us to update it.
• Right to deletion — you can request that we delete your personal data, subject to legal retention requirements.
• Right to object — you can object to certain types of data processing, including direct marketing communications.
• Right to data portability — in certain cases, you can ask us to provide your data in a portable, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (such as marketing emails), you can withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact our support team using the details in the Contact section below. We aim to respond to all data requests within 30 calendar days.

9. Minors

ParkJili is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we discover that a minor has registered an account, we will immediately suspend that account and securely delete any associated personal data.

If you believe a minor has been using ParkJili, please notify our support team immediately so we can investigate and take appropriate action. For more on our age controls and safe play commitments, visit our Responsible Gaming page.

10. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our platform, legal requirements, or industry best practices. When significant updates are made, we will notify you via email or an in-platform announcement. The revised policy will be effective as of the date it is published on this page.

We recommend revisiting this page periodically. Your continued use of ParkJili after any update constitutes your acceptance of the revised policy. If you have concerns about a change, reach out to our support team before continuing to use the platform.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch:

• Email: [email protected] (for privacy requests, please include "Privacy Request" in your subject line)
• Live Chat: Available inside your account dashboard for faster responses

We take all privacy concerns seriously and aim to respond within 5 business days for general queries, and within 30 calendar days for formal data rights requests.